FAQ

ORDERS

WHEN WILL MY ORDER SHIP

We aim to ship orders as quickly as possible with most orders being processed within two business days. To ensure you get your order as quickly as possible, items may ship separately.

ORDER STATUS & TRACKING

Once your order has shipped you'll receive a shipping confirmation email containing your tracking information.

CHANGE OR CANCEL AN ORDER

If you need to make changes contact us immediately after placing your order. While we can not guarantee cancellations or changes we will try our best to help you.

SOMETHING IS WRONG

If you have any issues with your order contact us with a description of the issue and photos if applicable. Our team will get back to you as soon as possible to help make it right.

ITEMS MISSING FROM ORDER

To get your order to you as quickly as possible, items may ship separately. If your order is only partially received, check your email for additional tracking numbers. It is likely that the missing item(s) will be arriving soon.

If you can not locate a separate shipment for the remaining items reach contact us and our team will investigate for you.

SHIPPING

WHEN WILL MY ORDER BE DELIVERED

Delivery estimates vary depending on location. Click here for more information.

TRACKING NOT UPDATING

When a tracking number is first issued, it may take a few days for the carrier to update. If it has been over a week and there is no update to your tracking information please contact us.

DELIVERY DELAYS AND ISSUES

We work with trusted carriers to deliver your items. Carrier delays, including those caused by weather, high demand, or other unforeseen circumstances, are beyond our control.

We appreciate your understanding and patience in such situations. If you encounter any issues with your shipment, please feel free to contact us and we’ll do our best to assist you in tracking your package or resolving any delays.

CUSTOMS & IMPORT CHARGES

Some orders may be subject to customs fees and import charges. All international orders are shipped Delivered Duty Unpaid (DDU), this means that it is the customer's responsibility to pay for any customs charges, duties, or taxes upon delivery.

RETURNS

RETURN POLICY

If you are not satisfied with your purchase for any reason please contact us. We stand behind our products and always will work to make it right.

Training equipment comes with a 120-day warranty and is covered by our 30-day money back guarantee.

Apparel is made to order, allowing us to create only what is needed to reduce waste. Because of this, we are unable to offer returns or exchanges for a different size. Please review the size guide prior to purchasing.

30-DAY MONEY BACK GUARANTEE

All training equipment is covered by our 30-day money back guarantee. Customers can get a refund within 30 days of purchase if they are not satisfied with the product. Please contact us to start a return.

* Shipping fees are non-refundable. Customer is responsible for return shipping.

WARRANTY

All training equipment comes with a 120-day warranty, valid from the date of purchase. Contact us to start a warranty claim.

TRAINING

GETTING STARTED WITH YOUR EQUIPMENT

Unbox, set up, and train. Everything you need to get started with your new training equipment can be found here

SOCIAL MEDIA

Follow @wespartons on Instagram, YouTube or TikTok for training tutorials and more.

Don't forget to tag us in your training videos.

PARTNERSHIPS

Have a cool partnership idea? Send us an email support@wespartons.com

HAVE ANOTHER QUESTION?

Shoot us an email at support@wespartons.com