FAQ

We aim to ship orders as quickly as possible with most orders being processed within two business days. To ensure you get your order as quickly as possible, items may ship separately.

Once your order has shipped you'll receive a shipping confirmation email containing your tracking information.

If you need to make changes contact us at support@wespartons.com immediately after placing your order. While we can not guarantee cancellations or changes we will try our best to help you.

If you have any issues with your order email us at support@wespartons.com with a description of the issue and photos if applicable. Our team will get back to you as soon as possible to help make it right.

To get your order to you as quickly as possible, items may ship separately. If your order is only partially received, check your email for additional tracking numbers. It is likely that the missing item(s) will be arriving soon.

If you can not locate a separate shipment for the remaining items reach out to us at support@wespartons.com and our team will investigate for you.

Delivery estimates vary depending on location. Click here for more information.

When a tracking number is first issued, it may take a few days for the carrier to update. If it has been over a week and there is no update to your tracking information please send us an email at support@wespartons.com.

We work with trusted carriers to deliver your items. Carrier delays, including those caused by weather, high demand, or other unforeseen circumstances, are beyond our control.

We appreciate your understanding and patience in such situations. If you encounter any issues with your shipment, please feel free to contact us at support@wespartons.com and we’ll do our best to assist you in tracking your package or resolving any delays.

Some orders may be subject to customs fees and import charges. All international orders are shipped Delivered Duty Unpaid (DDU), this means that it is the customer's responsibility to pay for any customs charges, duties, or taxes upon delivery.

TRAINING EQUIPMENT:
All sales are final, we do not offer refunds. However, we stand by the quality of our products. If you encounter any issues or receive a defective item please contact us and we will arrange a replacement. All of our training products come with a 120-day warranty.

APPAREL:
Please review size guide prior to purchasing. Each item is made to order, allowing us to create only what is needed and reduce waste. This on-demand approach reflects our commitment to sustainability and minimizing our environmental impact. Because of this, we are unable to offer returns or exchanges. However, if you receive a damaged or defective item please contact us within 7 days of receiving your order and we will arrange for a replacement. 

For any product concerns please contact support@wespartons.com and our team will respond to your request within 48 hours.

All training equipment comes with a 120-day warranty, valid from the date of purchase.

Spartons warrants its training equipment products to be free from defects in workmanship and materials under normal use and conditions for a period of 120 days from the date of purchase. Spartons sole liability under this warranty is limited to the repair or replacement of the defective product if a claim is filed within the warranty period. Product refunds are not available. Under no circumstances will Spartons be liable for incidental, consequential, or indirect damages arising from the use or inability to use the product.

To file a warranty claim contact us